“Please kindly read these TERMS AND CONDITIONS before booking your trips. Participation in our trips indicates that you accept these terms and conditions.
You must carefully read the following Terms & conditions of contract and waiver of liability details Booking Procedure. A completed booking form and the required deposit must be forwarded to Sherpa Trekker™. The full balance is then due 60 days prior to departure. If the balance is not received by this date the booking will be deemed cancelled and cancellation fees applied.
a) Legal Holiday Contract
All bookings are made with SHERPA TREKKER™ under the license Regd. no. 114956/070/071. By booking a trip with us indicates that you have agreed to these Booking Conditions and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
b) Booking Confirmation and Payment
To secure a booking, the Company must receive payment of the minimum non refundable deposit of 25% of trip cost and in the case of bookings made within 8 weeks of departure, the full trip price.
For certain trips, you might require full payment must be received at an earlier stage before the start of your tour. You will be advised at the time of booking when this is the case.
Itineraries, prices and dates we published in the website and we have given you by email valid 1 year only starting from 01 January until 31 December.
d) Your Details
In order to confirm your trip bookings and arrangements, you must provide all requested details at booking time later. Necessary details include your full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any dietary notes, medical conditions you have which may affect your ability to complete your travel arrangements. And if you are under 18 years or over 70 years of age, we also require you to inform us about it. You might have to change the trips plans because all our trips are designed based on adults (18-45 years age group).
e) Transfer of booking and amendment to bookings
If you wish to change any bookings made on the original booking or transfer to another trip you must advise Sherpa Trekker™ in writing. Changes / transfers incur fees as follows;
Amendment to original requested bookings: Free of cost for the first time. If you transfer to another trip which departs within 12 months of original booked departure, the following fees apply;
(i) between time of booking and 60 days prior to original booked departure –USD 100 fee plus any airline charges.
(ii) from 59 days of original booked departure date – cancellation fees will apply.
f) Cancellation Policy
(i) Cancellation by the traveler:
If you cancel some or all portions of your booking, there will be cancellation fees. A cancellation will only be effective when we receive and acknowledge written email from you. If you cancel a trip, following cancellation fees will apply:
• 8 weeks or more prior to departure: USD 200 per person
• Before 45 days prior to departure: 25% of trip price
• 1 Week prior to departure: 75% of trip price
• Less than a week prior to departure: 100% of trip price
Please note that different cancellation conditions may apply to short breaks, extension trips and adventure activities. Please note that for certain travel arrangements the cancellation charge may be higher than mentioned above. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
(ii) Cancellation by SHERPA TREKKER™
We may cancel a trip your trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.
g) Fitness and health requirements
We recommend all participants take regular exercise before their trip. For trekking trips we require that you undergo a medical examination and have a doctor complete our medical questionnaire to ascertain adequate fitness for the selected trek. If you suffer from severe heart, chest, muscular or respiratory disorders, are a severe asthmatic or have high blood pressure we strongly advise against joining a trek. Should your medical questionnaire indicate that your doctor does not deem you fit enough to undertake a trek we will refund your deposit in full. Your medical questionnaire must be completed and returned to this office before final documents can be issued.
h) Change of itinerary (during you’re in trip)
Due to uncertain reasons of bad weather, terrorism, closure, natural disaster, sometimes we might have to change your travel itinerary and we reserve right to change itinerary in your favor to response immediate problem.
While you’re trekking, if you would like to shorten the trip or skip some of day of your trip or would like to return before planed trip or would like to change the travel itinerary, we and our field team will be flexible on it. However our support crew needs to check the feasibility and availability. If there any additional cost because of changes travel itinerary, additional cost have to borne by you. If you wish you return or skip your trip, there won’t be any refund for unused services.
j) Photos & your reviews
We always welcome your smiles, cheered photos and valuable saying about us, our trips, our staffs and travel trips. Any likeness or image of you secured or taken on any of our holidays may be used by the Company without charge in all media (whether now existing or in the future invented) for bonafide promotional or marketing purposes, including without limitation promotional materials of any kind such as brochures, slides, video shows or the internet. Any written feedback supplied to the company may also be used for promotional purposes as detailed above.
The protection of your personal information is very important to us. We assure you all the information you have given to us in safe and we shall it privately respecting your privacy.